['What.' 'Who.' It's all varying language for the same concept. There's a reason she reads every file, personnel or otherwise she has access to and it isn't because she's much of a bookworm.]

Invading their space, mostly. [Which is a raw, humorless kind of a joke but still one by technicality - some vague attempt to soften that note of anger in him, maybe.] Asking a lot of questions helps, but the more important thing is being available when someone wants to talk. In my experience, everyone wants to say something eventually. You just have to make sure they think to come to you first or you're in the right place when they start.

[Is that even helpful advice? She doesn't know - it's unquantifiable, gut instinct that she doesn't really get how to communicate. Not a learned skill, not really; maybe if it was, she'd have better luck applying it here.]